Account lifecycle
Pack uses your account data to provide scheduling, care execution, business operations, payments, support, security, and required records. An accepted account-deletion request immediately revokes sign-in sessions and begins an asynchronous, idempotent disposal workflow. Ordinary requests complete within 45 calendar days.
Deleted or anonymized
Profile identifiers, household access, staff access, device tokens, private media, and provider connections are deleted, detached, or anonymized when safety and settlement gates permit. Routine backups containing pre-deletion data expire within 7 calendar days after operational deletion.
Records we may retain
Pack retains only minimized records required for legal, tax, payment, dispute, fraud-prevention, audit, safety, and contractual obligations. Tax and financial records are retained for 7 years, service and dispute history for 3 years, security and lifecycle audit records for 1 year, and sanitized support evidence for 30 days. A documented legal hold or unresolved dispute extends only the affected records.
Business closure
Business closure is separate from personal account deletion. It freezes new operations, completes safety and financial settlement, applies the declared retention policy, and then tears down external providers. The operator account can remain available for obligations unrelated to the closed business.